Standard Website Privacy & Cookies Policy
Where we refer to “process,” it includes how we collect, use, store, share, update, or delete your personal information. We only process personal information when necessary to provide our services or fulfill legal obligations.
We may combine your personal information and use it for the purposes outlined in this policy. When we refer to “we,” “us,” or “our,” we mean Zeek Gold and all associated branches.
By using our website, products, or services, you agree to the terms of this privacy policy.
We may update this policy as needed. The latest version published on our website will always apply.
What Is Personal Information?
Personal information refers to any data that identifies you or relates to you. Examples include:
- Identity number, name, and surname
- Contact information such as email and phone number
- Location or address
- Age, gender, marital status, race
- Employment or financial details
- Opinions or preferences
- Biometric data (e.g. fingerprints)
- Medical or criminal history
This also includes special personal information, described below.
When We Process Your Personal Information
We process your personal information only if:
- You have given consent
- It’s required by law or a court
- It’s needed to perform a contract
- It protects your or our legitimate interests
What Is Special Personal Information?
Special personal information includes details about:
- Race or ethnic origin
- Health or biometric data
- Religious beliefs or political opinions
- Trade union membership
- Criminal records
When We Process Your Special Personal Information
We may do so only if:
- You consented
- It’s required by law
- It’s necessary for a legal right or obligation
- The data was made public by you
- It’s needed for statistical or research purposes
How We Collect Your Information
We collect personal information directly when you:
- Submit a form on our site
- Contact us via WhatsApp, phone, or in person
- Use our website or services
- Visit our store for consultations, valuations, or transactions
We may also collect information from:
- Public records
- Trusted partners (e.g. courier, payment platforms)
- Regulatory or legal authorities
Reasons We Process Your Information
We may process your personal data to:
- Provide our products or services
- Communicate with you and respond to enquiries
- Fulfill legal or regulatory obligations
- Deliver valuations or transactions
- Improve customer experience
- Perform analytics and security checks
- Send marketing offers (if you opt in)
Marketing
We may contact you about relevant offers via email, phone, SMS, or WhatsApp. You can opt out at any time by contacting us.
How And When We Share Your Data
We only share your data when:
- You give permission
- It’s necessary for a contract
- It’s required by law
- It’s in your or our legitimate interest
We may share your information with:
- Service providers (couriers, payment platforms)
- Legal or regulatory authorities
- Internal departments within Zeek Gold
Transferring Your Data Outside Of South Africa
If we need to transfer your information outside South Africa, we ensure the data is protected in line with applicable laws. Transfers will occur only if:
- The receiving country has strong privacy laws
- You give permission
- It is required for a service you request
Your Rights And Responsibilities
You may:
- Request access to the data we have about you
- Ask us to correct or delete inaccurate information
- Withdraw consent at any time
- Object to processing under certain conditions
- File a complaint with us or the Information Regulator
To make changes or access your data, we may require proof of identity.
How We Protect Your Data
We use reasonable security measures, including:
- Data encryption
- Secure databases and networks
- Limited staff access
- Regular data reviews and updates
How Long We Keep Your Data
We keep your personal data only as long as:
- It’s required by law
- It’s needed for business or customer support
- You’ve consented
- It’s relevant to a product, warranty, or service
We may retain data even after our relationship ends for legal or reporting purposes.
Our Cookie Policy
Our website uses cookies to:
- Improve your browsing experience
- Store preferences
- Track analytics
- Prevent fraudulent activity
By using our site, you agree to our use of cookies. You can disable cookies in your browser, but some features may not work as expected.